Policies

REFUND POLICY:

Services received cannot be refunded
We will gladly adjust any service you receive within 3 days of your service. If you are not satisfied with the work performed, we require that you return to the salon for visual inspection. At that time, we will make every effort to correct any problems to your satisfaction at no additional charge to you.

CANCELLATION POLICY:

Less than 24 hours notice of cancellation will be charged at 50% of the treatment fee. Less than 1 hour or no show will be charged at 100% of the treatment fee. In order to book future appointments with us, you will need to pay the balance of the missed appointment.

GIFT CARDS:

Gift Cards cannot be redeemed for cash or returned for a refund. They cannot be used after expiry date. Appointments missed or cancelled without 24 hours notice will adhere to the cancellation policy.

LASH INFILLS:

We use the highest quality of lashes at Simply Belleza and our work is covered for 72 hours after your appointment., provided that the correct aftercare instructions have been followed. In order to maintain our high standards, we are unable to infill lashes done by another Lash Tech.

Infills are required every 2-3 weeks to replace any lashes that have naturally shed during your own lash cycle to maintain an even set. Anything over 24 days will be considered a full set.

PATCH TEST:

A patch test is required 24 hours prior to tints or lash extensions if you have not had one of these treatments with Simply Belleza before.

TREATMENT AFTERCARE:

It is highly important you follow the appropriate advice and aftercare after your treatment to protect yourself from adverse reactions and maximise the benefits of your treatment. Failure to follow these instructions may result in your personal health, safety and wellbeing being compromised, and your treatment results and benefits not lasting as they should.

Please note that Simply Belleza will not take responsibility for service breakdown as a result of poor client aftercare, or failure to provide honest answers when completing the medical and lifestyle card at your first visit. 

 If you have any changes to health, medication/topical creams or lifestyle since your last visit, please let your therapist know before your treatment begins, as this may compromise the service and results.

If you have any questions or concerns regarding the following information, please do not hesitate to get in touch